Privacy Policy

Who is responsible for your information

Tenobet operates under licence ALSI-202409012-FI1 granted by the Anjouan Gaming Authority, and the licensed entity acts as controller for the information described here. Requests concerning your rights should be addressed to the privacy contact shown in the support area of the site.

Certain functions — payment processing, identity verification, game supply and fraud screening — are carried out by specialist providers acting on our written instructions. Those providers may not use your information for their own purposes.

Where information is transferred outside the United Kingdom, we rely on the UK International Data Transfer Agreement or an equivalent safeguard approved by the Secretary of State, and we assess the destination country's protections before any transfer begins.

What we collect and why

Registration requires your full name, date of birth, residential address, email address and telephone number. This information establishes eligibility and satisfies the customer due diligence duties imposed by our licence and by anti-money-laundering regulation.

Once an account is active we record deposits, withdrawals, stakes, game rounds and session timestamps. This record is what allows us to settle disputes, calculate bonus eligibility and detect the play patterns described in our responsible gaming commitments.

Technical information — device type, browser version, approximate location derived from your IP address, and pages viewed — is captured automatically. We use it to keep the service secure, to block access from restricted territories, and to understand which parts of the site are difficult to navigate.

Cookies and similar technologies

Strictly necessary cookies keep you signed in and protect the session against interception. These cannot be switched off because the service will not function without them.

Analytical and marketing cookies are set only after you give consent through the banner presented on your first visit. You may withdraw that consent at any time through the cookie preferences link in the footer, and the withdrawal takes effect immediately for future page loads.

Blocking cookies in your browser settings is always possible, though doing so may prevent balance updates and game launches from working correctly.

How long records are kept

Transaction and verification records are retained for five years after the account relationship ends, a period fixed by anti-money-laundering law rather than by our own preference.

Marketing consents, support correspondence and analytics data follow shorter schedules — typically between twelve and thirty-six months — after which records are deleted or irreversibly anonymised.

Where you have self-excluded, we retain the minimum identifiers needed to enforce that exclusion for its full duration, because deleting them would defeat the purpose of the request.

Your rights under UK data protection law

You may request a copy of the information we hold, ask us to correct inaccuracies, object to processing based on legitimate interests, or ask for erasure where no legal duty requires us to keep the record. You may also request that your information be provided in a portable machine-readable format.

We respond within one calendar month and may extend that by a further two months for complex requests, telling you the reason. Verification of your identity is required before we disclose anything, to prevent account takeover.

If you are dissatisfied with our handling of a request, you may complain to the Information Commissioner's Office at ico.org.uk or by telephone on 0303 123 1113. Raising a complaint with the ICO does not affect any other remedy available to you.

Where to find help

• Data protection enquiries — via the privacy request form in the Tenobet support centre
• Account and verification questions — live chat, available to signed-in members around the clock
• Information Commissioner's Office — ico.org.uk, for unresolved data protection complaints