Responsible Gaming at Tenobet

Our commitment as an operator

Tenobet holds licence number ALSI-202409012-FI1 issued by the Anjouan Gaming Authority, and the conditions attached to that licence require us to monitor play patterns and intervene where behaviour suggests harm. Our player protection team reviews flagged accounts daily rather than on a quarterly cycle.

Every member of our support staff completes internal training on identifying at-risk behaviour before they are permitted to handle live chat. They are instructed to escalate rather than upsell whenever a conversation raises a concern.

We do not send promotional material to accounts that have activated any self-restriction tool, and we do not attempt to win back customers who have closed their accounts for welfare reasons. Reactivation requests from such accounts are handled manually and involve a cooling period.

Tools available inside your account

Deposit ceilings can be configured on a daily, weekly or monthly basis from the Safer Play area of your profile. Reductions apply the moment you confirm them; increases are held for twenty-four hours so that the decision is never made in the heat of a session.

Loss caps and wager caps work independently of deposit ceilings, which matters if you recycle winnings rather than adding new funds. A session clock can also be enabled to display elapsed time and interrupt play at intervals you choose.

Reality checks, cool-off periods lasting between one day and six weeks, and full self-exclusion from six months upward are all available without needing to justify your choice to an agent. Self-exclusion cannot be reversed before the term you selected has expired.

Recognising when play has changed

Warning indicators are rarely dramatic at first. Chasing a losing run with larger stakes, playing to escape low mood, or feeling restless when you cannot access your account are all documented early markers worth taking seriously.

Financial signals deserve equal attention: using credit cards or overdrafts to fund play, deferring household bills, or withholding the true scale of your spending from a partner or family member.

If two or more of these describe your recent behaviour, we encourage you to pause immediately using a cool-off period and speak with one of the independent services listed below before resuming.

Protecting minors

Registration with Tenobet is restricted to individuals aged eighteen or over, and we verify identity documents before any withdrawal is processed. Accounts opened with false age details are closed and any balance derived from play is voided.

If you share a device with children or other household members, we strongly recommend installing filtering software such as Net Nanny or Qustodio and never storing your login credentials in the browser.

Allowing another person to use your Tenobet account is a breach of our terms regardless of that person's age, and it invalidates the protections described on this page.

Support for people close to a player

Gambling harm rarely stays contained to one person. Partners, parents and adult children often notice changes in mood or finances before the player acknowledges a problem themselves.

Several of the organisations listed below run dedicated helplines for affected others, offering practical guidance on money management and emotional support that does not depend on the player seeking help first.

Tenobet cannot disclose account details to third parties for data protection reasons, but if you contact us with a genuine welfare concern we will review the account internally and act on what we find.

Where to find help

• GamCare — free, confidential support via the National Gambling Helpline on 0808 8020 133, available 24 hours a day across the UK
• GAMSTOP — free national self-exclusion scheme covering online operators, at gamstop.co.uk
• Gamblers Anonymous UK — local and online peer support meetings, at gamblersanonymous.org.uk